Refund & Return Policy

Last Updated:

1. Refund Eligibility

• ❌ All auction sales are final—refunds are only granted under specific conditions:
• ✅ Seller fails to deliver the item within the required timeframe.
• ✅ Item received is significantly different from the listing.

2. No Refunds for the Following Cases

• ❌ Buyer changes their mind after winning an auction.
• ❌ Item was accurately described, but the buyer is unsatisfied.

3. Filing a Dispute

• ✅ Buyers must report disputes within 7 days of receiving an item.
• ✅ T & J Auctions will investigate and resolve all disputes based on our marketplace policies.
• 📌 To start a refund request, email jimmy@tandjauctions.com with:
• ✅ Order number
• ✅ Reason for dispute
• ✅ Proof (photos, tracking, etc.)

4. Resolution Process

• ✅ T & J Auctions has the final authority on all dispute resolutions.
• ✅ If approved, refunds are issued within 7-10 business days.

For dispute inquiries, email jimmy@tandjauctions.com.